Refund & Cancellation Policy

Last updated: September 2026. Stargaze is operated by Orvexa AI Technologies Pvt Ltd ("we", "us").

Free features

Creating an account, entering challenges and using the app are free. There is nothing to refund for free features.

Sponsorship payments

The only payments we currently accept are for sponsorships (weekly challenge sponsorships and Season Title Sponsorships). The amount shown to you at review is the amount you pay; prize amounts and our service fee are shown separately.

Cancellation and refunds

• Before approval or payment: you can cancel a sponsorship at any time at no cost.
• After payment, before the campaign goes live: you can request a full refund by contacting us.
• After the campaign or season has started: fees are generally non-refundable, because the campaign has begun to run.
• If we cancel or cannot deliver: if we reject, cancel or are unable to run your sponsorship, you receive a full refund of the amount paid.

How to request a refund

Email support@stargaze.world with your sponsorship details and payment reference. We review requests within 5 business days.

Refund timeline

Approved refunds are issued to the original payment method and usually reach you within 5–10 business days, depending on your bank or payment provider.

Contact

Questions about this policy? See our Contact Us page.